Refund & Return Policy

1. Overview

This Refund & Return Policy explains how refund requests, cancellations, and product-access concerns are handled by Zavia Skyline ("we," "our," or "us").

By placing an order through our website, you acknowledge that you have reviewed the product description, pricing, access requirements, and any specific refund terms displayed before payment.

2. Digital Products & Electronic Delivery

Zavia Skyline may offer digital tools, software-related products, online resources, subscriptions, and other electronically delivered products or services.

Since digital purchases may be delivered or activated electronically, they cannot always be returned in the same way as physical goods. However, digital delivery alone does not automatically eliminate any refund rights you may have under applicable law or the specific terms of your purchase.

3. When May a Refund Be Available?

Depending on the circumstances, we may review a refund request when:

• You were charged more than once for the same order.
• Your payment was successful, but the purchased product or access was not delivered.
• A verified technical issue prevents you from accessing the product and we cannot reasonably resolve it.
• The product received materially differs from its description on our website.
• A refund is required by applicable consumer protection law.
• A specific product page or checkout offer expressly provides a refund guarantee.

Each request is assessed individually. Approval is not automatic and depends on the facts, the applicable purchase terms, and relevant legal requirements.

4. Purchases That May Not Qualify for a Refund

To the extent permitted by applicable law and the terms disclosed before purchase, a refund may not be available in situations such as:

• You purchased the wrong product or changed your mind after digital delivery or activation.
• You did not review the product description, compatibility requirements, or access instructions before ordering.
• You cannot use the product because of an unsupported device, incompatible software, or requirements disclosed before purchase.
• The issue results from incorrect information supplied by the customer or failure to follow the provided instructions.
• You request a refund for a benefit or service that was clearly described and successfully delivered, where the law permits exclusion.

These examples do not override any mandatory refund or cancellation rights available to you under applicable law.

5. Product Access & Technical Issues

If you experience a login, activation, delivery, compatibility, or technical problem, please contact our support team before submitting a refund request.

We may ask for your order reference, the email address used at checkout, a description of the problem, and relevant screenshots or error messages. Please do not send passwords, full payment-card details, or other sensitive account credentials.

We will review the issue and, where reasonably possible, provide troubleshooting assistance, corrected delivery information, or another appropriate resolution.

6. How to Request a Refund

To request a refund, email us using the contact details below. Include the following information so we can locate your order:

• Your full name.
• The email address used for the purchase.
• Your order number or transaction reference.
• The product or service purchased.
• The reason for your request and any relevant supporting details.

Please submit your request promptly after discovering the issue. Any specific request deadline shown on the product page or at checkout may apply, subject to applicable law.

We may contact you if additional information is required before reaching a decision.

7. Refund Review & Processing

We will review your request and communicate our decision after considering the order details, delivery status, reported issue, applicable purchase terms, and relevant legal requirements.

If approved, the refund will generally be sent to the original payment method unless another method is agreed upon or required. The time it takes for the funds to appear depends on your payment provider, bank, and payment method.

We will communicate any relevant processing details when your request is approved. We cannot guarantee a specific bank posting time.

8. Subscriptions & Cancellations

If a product or service is sold on a recurring subscription basis, its product page or checkout terms should explain the billing frequency and cancellation process.

Where subscription cancellation is available, customers should follow the cancellation instructions provided with the relevant service or contact our support team for assistance.

Cancelling a subscription may stop future renewals but does not necessarily refund a previous payment. Any refund will be assessed under the applicable subscription terms and consumer protection law.

9. Incorrect or Unauthorized Charges

If you believe a charge is duplicated, incorrect, or unauthorized, contact us promptly so we can investigate. We may request reasonable information to verify the transaction.

You may also contact your payment provider where appropriate. Nothing in this policy limits any rights or remedies available to you under applicable law or your payment provider's rules.

10. Policy Updates

We may update this policy to reflect changes to our products, business practices, or legal requirements. The latest version will be published on this page with its updated date.

Any changes will be applied subject to applicable law and will not remove rights that cannot legally be excluded.