Privacy Policy

1. Introduction

This Privacy Policy explains how Zavia Skyline ("Zavia Skyline," "we," "us," or "our") handles information when you visit zaviaskyline.com, contact us, make a purchase, or use our digital products and services.

By using our website, you acknowledge this Privacy Policy. Where consent is legally required, we will request it separately. This policy should be read alongside any applicable terms and notices provided when you use a particular service.

2. Information We Collect

Information You Provide

Depending on how you interact with us, information may include:

• Your name and email address.
• Information you submit through contact forms or support requests.
• Order details and transaction references.
• Product preferences, feedback, and communications with us.
• Information you voluntarily provide when requesting assistance.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, depending on the website configuration and the services enabled. This may include:

• IP address and approximate location derived from it.
• Browser type, device type, and operating system.
• Pages visited, referring pages, and interactions with the website.
• Visit timestamps, diagnostic information, and security logs.
• Cookie identifiers and similar online technologies, where enabled.

We do not intentionally request payment-card security codes or account passwords through ordinary contact forms.

3. How We Use Your Information

Information may be used for purposes such as:

• Operating, maintaining, and improving our website.
• Responding to questions, support requests, and customer feedback.
• Processing orders and coordinating product delivery or access.
• Sending essential order updates and service-related communications.
• Detecting fraud, preventing abuse, and protecting website security.
• Understanding website performance and improving user experience.
• Meeting legal, accounting, tax, and regulatory obligations.
• Sending promotional communications where permitted by law and, when required, with your consent.

We do not describe a purpose here as an active practice unless it applies to the services and tools actually used on our website.

4. Cookies & Analytics

Our website may use cookies, pixels, local storage, and similar technologies to maintain essential functionality, remember preferences, understand traffic, and measure marketing performance.

Types of Cookies

• Essential: Help core website features and security operate.
• Preferences: Remember choices and settings where available.
• Analytics: Help measure visits, usage, and website performance when enabled.
• Advertising: May measure campaigns or personalize advertising if such tools are used.

The actual cookies used depend on our website configuration and the third-party tools installed. Where required by law, non-essential cookies or tracking technologies will be used only after the necessary consent has been obtained.

You may be able to manage cookies through our consent banner, if available, and your browser settings. Blocking certain cookies may affect some website features.

5. Payments & Orders

When you make a purchase, we may process information necessary to identify your order, confirm payment status, provide the purchased product, and assist with order-related questions.

Payments may be handled by third-party payment providers. Where this applies, those providers process payment information under their own privacy policies and security practices.

We do not claim to store full payment-card details on our own systems unless our actual payment setup supports and requires such processing. Please review the payment provider's privacy information before completing a transaction.

6. How We Share Information

We do not sell personal information for money. Depending on our actual operations and applicable law, we may disclose relevant information to:

• Service providers: Companies that support hosting, website maintenance, customer support, analytics, or order fulfilment.
• Payment providers: Services that process or verify transactions.
• Professional advisers: Legal, accounting, or other advisers where reasonably necessary.
• Authorities: Government bodies or other parties where disclosure is legally required or necessary to protect rights and safety.
• Business transfers: Relevant parties in connection with a merger, restructuring, or transfer of business, subject to applicable law.

Certain privacy laws define some advertising-related disclosures or data sharing more broadly than a conventional sale. Where applicable, we will honor relevant legal obligations and choices.

7. Third-Party Websites & Services

Our website may contain links to external websites, software platforms, payment providers, or other third-party services. Those services operate under their own terms and privacy policies.

We are not responsible for the independent privacy practices of third-party websites that we do not control. We encourage you to review their privacy information before sharing personal information with them.

8. Data Security

We use reasonable administrative, technical, and organizational measures appropriate to our operations to help protect information against unauthorized access, loss, misuse, or alteration.

No website, online transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we aim to handle information responsibly and address security concerns appropriately.

9. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.

Retention periods depend on the type of information, why it was collected, applicable legal requirements, and whether the information is needed to resolve a legitimate issue.

10. Your Privacy Rights & Choices

Depending on where you live and the laws that apply, you may have rights regarding your personal information. These may include the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion of certain personal information.
• Receive a copy of certain information in a portable format.
• Object to or request restrictions on certain processing.
• Withdraw consent where processing relies on consent.
• Opt out of certain targeted advertising, sale, or sharing activities where applicable.
• Appeal a decision where an applicable privacy law provides that right.

These rights are subject to applicable legal conditions and exceptions. To make a request, contact us using the details at the end of this policy. We may need to verify your identity before responding.

Marketing Communications

If we send promotional emails, you can use the unsubscribe instructions in the message where available. We may still send essential communications relating to orders, security, or services you have requested.

11. Children's Privacy

Our website and commercial services are not intended to knowingly collect personal information directly from children under 13 without the required legal authorization. We do not knowingly collect such information in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us. We will review the matter and take appropriate steps as required by law.

12. International Visitors & Data Transfers

Zavia Skyline may be accessed by visitors from different countries. Depending on where you live and where our website infrastructure and service providers operate, information may be processed in countries other than your own.

Where applicable law requires safeguards for international transfers, we will take steps required by that law.

13. Do Not Track & Browser Signals

Some browsers provide privacy signals or settings related to tracking. The effect of those signals depends on the technology used by our website and the legal requirements that apply. Where a particular signal must be honored by law, we will handle it accordingly.

14. Changes to This Privacy Policy

We may update this Privacy Policy as our website, services, technology, or legal obligations change. When we publish an update, we will revise the date at the top of this page.

We encourage you to review this page periodically so you can understand our current privacy practices.